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All the answers

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Most frequent questions


  • Is JES licensed and insured?
  • What is JES coverage area?
  • How do I setup an account?
  • How do I schedule a pickup?
  • How do I cancel?
  • What is your holiday schedule?
  • When do I get my bill?
  • Does JES charge a fuel surcharge?
Is JES licensed and insured?

JES is a fully licensed and insured delivery company with liability coverage up to $1 million. We are fully licensed with the State of California. Our CA number is 324344.

What is JES coverage area?

For a detailed list and map of our coverage area, click here.

How do I setup an account?

You can setup an online account by clicking here or by calling to our office at 310-532-5800.

How do I schedule a pickup?

To schedule a pickup request, just click here to sign in to your account. Don’t have an online account? Call us to schedule a pickup request. New to JES? You can schedule a C.O.D. pickup request. Payment is due when we return the package to your location or when we pickup from your location.

How do I cancel?

Delivery cancellation is accepted as long as driver is NOT enroute. Pickup cancellation is accepted up to 30 minutes from time of original request. 50% cancellation charge for all pickup requests after 30 minutes from original request.

What is your holiday schedule?

JES is closed on the following holidays:
MEMORIAL DAY
INDEPENDENCE DAY
LABOR DAY
THANKSGIVING (Thurs & Fri)
CHRISTMAS
NEW YEAR’S DAY

When do I get my bill?

Invoices are sent out SEMI-MONTHLY. Invoice periods are from the 1st-15th and 16th-31st of every month. All invoices are due within 15 days of invoice date. Delinquent accounts are subject to late fees and termination of services without notice.

Does JES charge a fuel surcharge?

Yes, JES does charge a fuel surcharge. For our most current fuel surcharge schedule, please click here.


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